P-EBT Information

  • Pandemic EBT(P-EBT) provides assistance to households with children who are eligible for free or reduced-price school meals while schools are either closed or offering a full-time or part-time distance learning model due to the COVID-19 pandemic.The Arizona P-EBT Benefits program is a partnership between DES, the Arizona Department of Education, and the USDA Food and Nutrition Service.

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Frequently Asked Questions (FAQs)

  • Why did I receive a P-EBT card?

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    This is to replace the value of school breakfast and lunch during the time schools are closed or providing distance learning due to Covid-19. These P-EBT cards with pre-loaded food benefits can be used at many grocers and convenience stores where Quest and SNAP EBT are accepted

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  • Will families receive a letter from DES explaining whether they qualify and how to get the money?

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    Yes.

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  • Why does the DES website state the issuance of P-EBT funds occur in March?

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    Childcare P-EBT issuance began on March 18; P-EBT for school-aged children begins on April 15th. 

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  • Why are students at some schools automatically eligible, while others are not?

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    Students who attend the following schools are automatically eligible for P-EBT benefits: Barcelona, Carol G. Peck, Cordova, Granada East, Granada West, James W. Rice, Madrid, Sevilla East, Choice Learning Academy, Westwood, and Valencia. This is due to these schools being approved for a special meal provision this year. You will not need to do anything to receive the P-EBT benefits. It will automatically be sent to you through DES, provided your student's school has your current address and parent/guardian information.

    Students who attend Alhambra Traditional School, Catalina Ventura, Girls Innovation Academy, Global Academy of Phoenix, and Sevilla West MAY be eligible for P-EBT benefits, if they have been approved for free/reduced meals with a 20-21 meal application or been directly certified. If you are unsure whether or not this applies to you, call the Child Nutrition Department at 602-336-2985. You may submit a meal application at family.titank12.com. Click on "Apply for Meals Today." 

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  • If I submit a meal application late, will I still be eligible to receive P-EBT?

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    Yes. For the purposes of P-EBT eligibility, the free or reduced priced eligibility will be retroactive to August 2020. If you still need to submit a meal application for eligibility, please do so as soon as possible. Students who become eligible between April 15th and the end of the school year will be sent to DES for the late round of benefits. You can expect to receive late benefits in July 2021. 

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  • When will I receive my P-EBT benefits?

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    Issuance is staggered based on last name. 

    April 2021: P-EBT benefits will be issued for the months of August 2020 - November 2020. 

    May 2021: P-EBT benefits will be issued for the months of December 2020 - April 2021.

    June 2021: P-EBT benefits will be issued for the month of May 2021

    July 2021: P-EBT benefits for August 2021-May 2021 will be issued to those who became eligible after April 15th. 

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  • How will I receive the P-EBT money?

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    Families who have a current and valid SNAP EBT card will receive the additional money on there. 

    Non-SNAP participants will be issued a separate P-EBT card. 

    Funds will be deposited to the same P-EBT card from last year. New cards will only be issued if the student has a new guardian, or if they haven't received P-EBT before. 

    P-EBT cards will be sent to the parent/guardian and address on the student's Synergy account at school. Contact your school front office if this needs to be updated. 

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  • What if families did not keep the P-EBT card from last year?

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    The family must request a new one from the DES P-EBT webpage linked here.

    You can also call the P-EBT Customer Service Hotline at 1 (844) 841-3802 Monday - Friday, 7:00 a.m. to 5:30 p.m. excluding holidays.

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  • What are the payment amounts for full or partial P-EBT?

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    The payment amounts can be found on the DES P-EBT webpage linked here.

    Eligible Alhambra families can expect to receive: 

    * FULL benefit amount for the months of August-February (while the district only offered Distance Learning models)

    * PARTIAL benefit amount for the months of March-May (while the district offered Hybrid/In-Person and Distance Learning models). 

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  • Why am I only receiving partial benefit if I elected the Distance Learning model for my school?

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    The P-EBT benefits are school specific, not individual specific. So if a school offered a mix of in-person, hybrid, and distance learning models, the eligible students at that school will only receive partial benefits for those months.

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  • I didn't get my P-EBT card. What should I do?

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    If you believe you are eligible for P-EBT but did not receive payment: 

    1. Contact your school front office to make sure the parent/guardian and address is updated on your students' accounts in Synergy. Make updates if necessary so your updated address will be included in the next data pull.

    2. Call the P-EBT Customer Service Hotline at 1 (844) 841-3802 Monday - Friday, 7:00 a.m. to 5:30 p.m. excluding holidays.

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  • How long do I have to use my P-EBT benefits?

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    Benefits can be used for nine months from the last time they were used or issued, whichever is later.

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  • Where can I get more information?

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    ADE Webpage: www.azed.gov/hns/p-ebtissuance

    DES Webpage: des.az.gov/p-ebt

    DES P-EBT Phone: 1-844-841-3802

    Alhambra Child Nutrition: 602-336-2985

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